|
Patient Care & Satisfaction
The Staff of Bayside Community Hospital and Bayside & West Chambers Medical Clinics work hard every day to earn your trust; we believe that we must continually earn the privilege of providing for you and your family’s healthcare needs. To insure that we understand how we are doing, we ask those we have the opportunity to serve to answer a short survey (all information we collect is “blinded” and remains anonymous). We then compile that information into reports that are shared with the Staff, Administration and the Board, as well as with the Community. We believe you have a right to know how good a job we do, because, after all, it’s all about your most important possession, your health.
The District has been posting quality and satisfaction data since November 2006, one of the first in the region to do so. In May of 2008 we changed how we gather our quality and satisfaction data, so you will now find two sections: “Patient Satisfaction Surveys,” and, “Patient Satisfaction Data.” The Surveys section provides the data and results gathered from November 2006 to May 2008. The Data section is broken down in to four parts: Inpatient, Outpatient (Lab, Radiology, etc.) Surgery and Emergency Room. Some of these reports are monthly and some are quarterly, and represent data and results gathered from May of 2008 to present.
Patient Satisfaction Data
Inpatient
In Patient - Third Quarter 2009
In Patient - Second Quarter 2009
In Patient - Fourth Quarter 2008
In Patient - Third Quarter 2008
In Patient - Second Quarter 2008
Outpatient
Outpatient - December 2009
Outpatient - November 2009
Outpatient - October 2009
Outpatient - September 2009
Outpatient - August 2009
Outpatient - July 2009
Outpatient - June 2009
Outpatient - May 2009
Outpatient - April 2009
Outpatient - March 2009
Outpatient - February 2009
Outpatient - January 2009
Outpatient - December 2008
Outpatient - November 2008
Surgery
Surgery - December 2009
Surgery - November 2009
Surgery - October 2009
Surgery - September 2009
Surgery - August 2009
Surgery - July 2009
Surgery - June 2009
Surgery - May 2009
Surgery - April 2009
Surgery - March 2009
Surgery - February 2009
Surgery - January 2009
Surgery - December 2008
Surgery - November 2008
Surgery - October 2008
Surgery - September 2008
Surgery - August 2008
Surgery - July 2008
Surgery - June 2008
Surgery - May 2008
Emergency Room
ER - April 2009
ER - March 2009
ER - February 2009
ER - January 2009
ER - October 2008
ER - September 2008
ER - August 2008
ER - July 2008
ER - June 2008
Patient Satisfaction Surveys
May 2008
April 2008
March 2008
February 2008
January 2008
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
January 2007
December 2006
November 2006
Quarterly Report
Infection Rates:
Hospital acquired (nosocomial) infection rates have been very much in the news these last several years, including the Institute of Medicine's report back in 2004. We take it very seriously here at Bayside, too! We constantly monitor and assess our programs and practices to eliminate, to the greatest degree possible, those practices and processes that may result in harm or discomfort to those we are privileged to serve. We have an active Quality Assessment/Performance Improvement (QA/PI) program whereby we constantly monitor our results against best-in-practice standards. Our Incident Reporting program identifies problem areas, and devises corrective actions and efforts. At the end of the day, we always remember why we are here: "First, do no harm." Please see the attached link below for the most up to date infection information:
Infection Control - 2009
Infection Control - 2008
Infection Control - 2007
Infection Control - 2006
|
