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Patient Care & Satisfaction
The Staff of Bayside Community Hospital and Bayside & West Chambers Medical Clinics work hard every day to earn your trust; we believe that we must continually earn the privilege of providing for you and your family’s healthcare needs. To insure that we understand how we are doing, we ask those we have the opportunity to serve to answer a short survey (all information we collect is “blinded” and remains anonymous). We then compile that information into reports that are shared with the Staff, Administration and the Board, as well as with the Community. We believe you have a right to know how good a job we do, because, after all, it’s all about your most important possession, your health.
The District has been posting quality and satisfaction data since November 2006, one of the first in the region to do so. In May of 2008 we changed how we gather our quality and satisfaction data, so you will now find two sections: “Patient Satisfaction Surveys,” and, “Patient Satisfaction Data.” The Surveys section provides the data and results gathered from November 2006 to May 2008. The Data section is broken down in to four parts: Inpatient, Outpatient (Lab, Radiology, etc.) Surgery and Emergency Room. Some of these reports are monthly and some are quarterly, and represent data and results gathered from May of 2008 to present.
Patient Satisfaction Data
Inpatient In Patient - Third Quarter 2009 In Patient - Second Quarter 2009 In Patient - Fourth Quarter 2008 In Patient - Third Quarter 2008 In Patient - Second Quarter 2008
Outpatient Outpatient - December 2009 Outpatient - November 2009 Outpatient - October 2009 Outpatient - September 2009 Outpatient - August 2009 Outpatient - July 2009 Outpatient - June 2009 Outpatient - May 2009 Outpatient - April 2009 Outpatient - March 2009 Outpatient - February 2009 Outpatient - January 2009 Outpatient - December 2008 Outpatient - November 2008
Surgery Surgery - December 2009 Surgery - November 2009 Surgery - October 2009 Surgery - September 2009 Surgery - August 2009 Surgery - July 2009 Surgery - June 2009 Surgery - May 2009 Surgery - April 2009 Surgery - March 2009 Surgery - February 2009 Surgery - January 2009 Surgery - December 2008 Surgery - November 2008 Surgery - October 2008 Surgery - September 2008 Surgery - August 2008 Surgery - July 2008 Surgery - June 2008 Surgery - May 2008
Emergency Room ER - April 2009 ER - March 2009 ER - February 2009 ER - January 2009 ER - October 2008 ER - September 2008 ER - August 2008 ER - July 2008 ER - June 2008
Patient Satisfaction Surveys
May 2008 April 2008 March 2008 February 2008 January 2008 October 2007 September 2007 August 2007 July 2007 June 2007 May 2007 April 2007 March 2007 February 2007 January 2007 December 2006 November 2006
Quarterly Report
Infection Rates:
Hospital acquired (nosocomial) infection rates have been very much in the news these last several years, including the Institute of Medicine's report back in 2004. We take it very seriously here at Bayside, too! We constantly monitor and assess our programs and practices to eliminate, to the greatest degree possible, those practices and processes that may result in harm or discomfort to those we are privileged to serve. We have an active Quality Assessment/Performance Improvement (QA/PI) program whereby we constantly monitor our results against best-in-practice standards. Our Incident Reporting program identifies problem areas, and devises corrective actions and efforts. At the end of the day, we always remember why we are here: "First, do no harm." Please see the attached link below for the most up to date infection information:
Infection Control - 2009
Infection Control - 2008
Infection Control - 2007
Infection Control - 2006
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